Building a strong UX team through change and churn

September 25, 2015 by

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I have been in two companies that went through acquisitions, where the acquiring companies did not support the larger organization’s mission.  I’ve been in two companies that intentionally drove a complete rethinking of their corporate culture.  I’ve been in two companies as they passed through recessions, where both took their organizations through major rounds of layoffs for the first time.  When I was at one recent employer, I had 13 bosses over the 10 years I was there and each boss drove their own reinvention of their teams.  In each case, as you can ...

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3 ways to help managers prioritize UX projects

September 8, 2015 by

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A few weeks ago I mentioned a few tips for those new to UX management. Today, I’m going to discuss how you can avoid becoming overwhelmed when you take on the challenge of a UX Manager role. Often, one of the first challenges you’ll face is to prioritize your team’s current projects, along with incoming requests and projects. When you’re a newly minted UX Manager, this challenge can be even bigger. Here’s why… UXers tend to be perfectionists by nature. Have you ever heard yourself say: “This would be the ‘ideal’ experience if we can do all of X, ...

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Reducing Business Risk With Rapid Contextual Innovation

August 7, 2015 by

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Are you a UX leader in your organization? If so, you’re uniquely positioned to play a more strategic role in your organization’s efforts to discover and serve customer needs. And along the way, you can help reduce risk associated with new product and service development. Business risk There are many types of risk in the business literature. Here we’re talking about the risks associated with new product development (NPD). Before we talk more about NPD risk, let’s review some fundamentals about business and risk: - Businesses don’t take risks without ...

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